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Portfolio

Below shows some of our recent assignments. More details on each one can be provided where requested.

Multinational Retail Services Organisation – Operational and HR Services

Creation of a full Performance Appraisal System.
Creation of role definitions and staff skills map.
Introduction of Personal Development Plans to close skills gaps.
Creation of an overall communications strategy and approach to ensure distributed teams are informed of company performance, objectives and targets.
Creation of staff induction packs and employee handbooks.

Major UK Retail Chain – IT and Change Management Services

Provision of Full Change Management Services protecting the integrity and security of client's online systems.
Implemention of Client Management and Escalation processes.
Management of the migration of services from a specific team to a shared service centre, reducing cost and releasing key staff to other roles.

Large Public Service Organisation – Training and Development Services

Creation and implementation of Customer Care approach in large call centre.
Provision of induction training for new starters.
Provision of counselling, mentoring and support for new starters during their first 24 months in the organisation.

City Private Bank and Asset Management Organisation – IT and HR Services

Integration of 150 people into the wider corporation following an outsource.
Implementation of reporting and customer satisfaction measures.
Implementation of a Service Improvement plan to focus staff and client on key issues to be resolved.
Performed a review of resourcing, skills and workload, to identify savings.

Large Multi-national Car Rental Company – IT and Staff Integration Services

Implementation of Service Level Management, Escalation processes and Management reporting.
Implementation of integration plan to merge staff into wider organisation.
Creation of Service Improvement Plan to resolve specific long term issues.