Predominantly working with major outsourcers, David is considered a Subject Matter Expert in all matters Service Management and has been instrumental in the review, design and implementation of a number of major Service Management programmes. This involvement has given him a unique insight into the workings of outsourcers and how proposals and deals are structured to deliver best value to the supplier, not the customer.
‘My role at Partnered Solutions - It's a bit like poacher turned gamekeeper’ David says with a smile.
Itil experienced, David has a drive and passion for Service Management, to help maximise your investment, whether it is one you have already made or are considering.
Alongside this, David holds an MBA from the Open University, is a member of the Chartered Institute of Personnel Development and is also a member of the Chartered Institute of Management.
‘These are far from being just letters after my name. These alliances and memberships help keep me current on trends, changes, legal implications and best practices. I can then share this information with my customers. Everyone benefits!’ David says.
Supplementing his technical skills, David has excellent people management and training and development skills and is able to present to a wide range of audiences making the difficult seem easy and the boring appear interesting. David is also a subject matter expert on HR services, having created and managed many HR implementations on staff performance, appraisals, policies, coaching, mentoring and personal development plans.
'I'm really passionate about getting the best from people. They make your company a success.'
With a firm focus on value based services, David is keen to stress
‘Service Management is not a fix-all. It will help you better use what you have, whether it be IT, third parties, or most importantly your people. At Partnered Solutions, we are focussed on one thing, helping you to get best value from your investment.’
 
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